Below are some of are common questions about orders
Click the "My Account / Order Status" link at the top right-hand side of our site to view the orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those for which our suppliers are unable to predict when they will have more in stock. As soon as they do, we will be able to ship the item to you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Orders ship Monday through Thursday via UPS and the US Parcel Service, depending on the season, location, and package weight. Orders placed before 2:00 pm ET will ship the same day Monday-Thursday.
To insure proper arrival, all meat is shipped frozen in an insulated container with gel packs.
On the day your order is shipped, you will receive an e-mail with a tracking number indicating the shipping method and estimated delivery date.
Please Note: Spam filters and other mail account settings may block this.
E-mail firstname.lastname@example.org or call 603-456-2833 between Mon, Thurs & Fri 9-6, Sat. and Sun 9-4, if you do not receive your shipping confirmation.
If your order does not arrive as expected, click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Shipping costs are based on the weight of the package and the destination zip code.
During checkout, you will have the option of choosing your preferred shipping method. There is a $18.00 charge per perishable packaging materials (insulated container, dry ice, etc.) that is included in your total shipping cost.
If you would like to figure out your total shipping costs, simply add the items to your cart, enter your billing and shipping address, and click "Continue". You will be able to view all of the shipping methods available for your order based on your zip code and the total cost before you enter payment information.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Return Policy page for complete details regarding our return policy.
Frozen meat orders are shipped Monday through Thursday via UPS for timely delivery. This prevents perishable meat from sitting at a shipping facility over the weekend. All orders received after Thursday (2:00 pm ET) will be shipped the following Monday.
Please note: The shipping method that you select at checkout is the transit time for the perishable meat package itself. It is not an indication of how long it will take for you to receive from the time you place the order (since we only ship on Monday through Thursday).
Click the "My Account / Order Status" link at the top right-hand side of our site. Under the login box, you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Below are some common questions about your CSA
Our CSA delivers the best of Yankee Farmers Market to your doorstep every month!
You will be charged on the 5th day of each month. If you start a subscription after the 5th, you will be charged within 3 business days of the original order for that month. All future months will be charged on the 5th.
You may skip a month at any time. To do this simply login to your Subscription Portal, scroll down to the Billing section, and click the "Skip Payment" link for the month you want to skip.
All CSA orders qualify for our customer rewards program. You can see your Buff Bucks anytime by clicking the green rewards button on the corner of our website. You must be logged in to your account to see your Buff Bucks.
CSA's are not discounted specifically because it's a package. Instead, the order earns points which you can then use on other future orders, culminating in cost savings over time.
If you wish to change the size of your share just cancel your current subscription and sign up for a new one in the size you want.
Below are some common questions about our guarentees
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Below are some common questions about international shipping
Currently, we only ship to the United States of America.
Pricing and Billing
Below are some common questions about pricing and billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.